Refund Policy

Checkout must show the product name, price, currency, renewal period where applicable, cancellation path, refund terms, and links to the policies that apply to the purchase.

Line items should describe AI visual reports, generated video content, seasonal savings animations, or Snug service credits. They should not describe a regulated inspection, engineering service, property valuation, government filing, or physical home-improvement work.

You can cancel a paid subscription through the billing portal. Cancellation stops future renewal charges. Access remains available until the end of the paid billing period unless the plan page states otherwise.

Cancellation does not automatically refund prior charges or consumed credits.

If you request a refund within 14 days of purchase and have not used paid credits to generate downloadable reports or videos, we will generally approve the refund.

If credits have been consumed, AI reports have been generated, videos have been rendered, downloads have been provided, or substantial processing has started, we may offer a partial refund, service credit, re-render, or no refund depending on usage, delivery evidence, and mandatory consumer rights.

Promotional credits, expired credits, and credits granted without payment are normally not refundable.

Email support@jsjinsulationco.com with your account email, purchase date, Stripe receipt reference if available, plan or credit pack purchased, and the reason for the request.

Do not send full card numbers, bank credentials, identity documents, or screenshots containing sensitive payment information.

Approved refunds are sent back through the original payment method through Stripe. We cannot redirect a refund to a different card, bank account, wallet, or person.

Refund timing depends on Stripe, your bank, card network, and payment method. A refund can fail if the original payment method cannot receive it.

If a refund fails, we will review Stripe's status and tell you what information is needed to resolve the issue.

Please contact support before opening a payment dispute so we can review the order, billing record, terms acceptance, credit ledger, generated assets, and support history.

If a dispute is opened, we may submit evidence showing purchase consent, plan terms, credit usage, AI delivery, download availability, support communication, and any refund decision.

If a pending refund and a payment dispute overlap, we may pause duplicate refund handling until the dispute path is clear.

Nothing in this policy limits non-waivable consumer rights that apply in your jurisdiction.

Digital content and subscription refund rules may vary by country or state. Where mandatory law gives stronger rights than this policy, mandatory law controls.